Customer Relationship Manager

Cariere / Posturi vacante / Customer Relationship Manager

*This role requires good English skills.

The CRM Department is focused on keeping and developing successful business cooperation with the existing clients of our company.

The ideal candidate will have:

  • Previous experience in freight forwarding/logistics/transportation;
  • Previous customer service exposure;
  • Very good negotiation skills;
  • Exquisite communication skills;
  • Very good command of English;
  • Process orientation, organization, discipline and attention to details;
  • Experience with effective approaches to closing the sale;
  • Positive attitude to provide exceptional service to the customers by demonstrating a personal approach and responding with a sense of urgency, practicality, accountability, integrity, and respect;
  • Ease in using MS Office platforms such as Word, Excel.

The responsibilities of our future colleague:

  • Demonstrates excellent knowledge of the clients’ procedures and policies, ensuring that they are applied correctly by the Business Teams;
  • Understands impact of market trends, competitor pricing and activities in market assessments;
  • Makes effort to identify and anticipate customer needs above and beyond current service relationship;
  • Starts proposing new services to existing customers; Uses established customer relationships to identify possible opportunities for business with new customers;
  • Participates in social and professional networks and promotes the company’s reputation and services. Positions the company in alignment with its image, values and strengths;
  • Provides all relevant information accurately and on time.

We offer:

  • Rewarding salary packages and retention programs;
  • Internal and external training programs;
  • Personalized design for a motivating career path;
  • A people-centric organizational culture.

Aplică pentru această poziție!

Dacă vrei să faci parte din echipa noastră, trimite-ne CVul tau. Te vom contacta în cazul în care profilul tău se pliază pe cerințele noastre.

Poziția: Customer Relationship Manager

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