Customer Relationship Manager
*This role requires good English skills.
The CRM Department is focused on keeping and developing successful business cooperation with the existing clients of our company.
The ideal candidate will have:
- Previous experience in freight forwarding/logistics/transportation;
- Previous customer service exposure;
- Very good negotiation skills;
- Exquisite communication skills;
- Very good command of English;
- Process orientation, organization, discipline and attention to details;
- Experience with effective approaches to closing the sale;
- Positive attitude to provide exceptional service to the customers by demonstrating a personal approach and responding with a sense of urgency, practicality, accountability, integrity, and respect;
- Ease in using MS Office platforms such as Word, Excel.
The responsibilities of our future colleague:
- Demonstrates excellent knowledge of the clients’ procedures and policies, ensuring that they are applied correctly by the Business Teams;
- Understands impact of market trends, competitor pricing and activities in market assessments;
- Makes effort to identify and anticipate customer needs above and beyond current service relationship;
- Starts proposing new services to existing customers; Uses established customer relationships to identify possible opportunities for business with new customers;
- Participates in social and professional networks and promotes the company’s reputation and services. Positions the company in alignment with its image, values and strengths;
- Provides all relevant information accurately and on time.
- Rewarding salary packages and retention programs;
- Internal and external training programs;
- Personalized design for a motivating career path;
- A people-centric organizational culture.
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