Key Account Manager

One team: Gopet Romania

6 values: Visible, Ambitious, Loyal, United, Empowered, Sustainable.

One aspiration: Let’s be remarkable!

*This role requires good English skills.

GOPET ROMANIA is active in the freight forwarding business for 20+ years and has established a strong reputation for providing reliable and efficient services to clients. As part of the GOPET GROUP, we have business activities in 6 countries: Bulgaria, Romania, Poland, Greece, Spain and Turkiye. We offer a wide range of services including road, air and sea freight forwarding, and intermodal, warehousing, and distribution.

We are growing our team and seeking colleagues who will play a key role in delivering outstanding service to our clients. Join us!

The ideal candidate will have:

Strong track of record of collaboration with key accounts as well as with internal clients;
Exquisite communication & negotiation skills;
Very good command of English;
Experience with effective approaches to closing the sale;
Positive attitude to provide exceptional service to the customers by demonstrating a personal approach and responding with a sense of urgency, practicality, accountability, integrity, and respect;
Ease in using MS Office platforms such as Word, Excel;
Previous experience in freight forwarding/logistics/transportation would be an advantage.

The responsibilities of our future colleague:

Focus on gaining excellent knowledge of the clients’ procedures and policies, giving support to the colleagues from the Operational Department;
Act as the key interface between the customer and all relevant internal functions;
Develop successful business cooperation with the existing clients of our company;
Improve customer experience by identifying and anticipating the needs above and beyond current service relationship;
Report on progress, issues and problems to the direct manager;
Staying up-to-date with industry regulations.